Engagement of Services

• A request for service constitutes an agreement to these terms.
• We offer flexible service arrangements focused on customer satisfaction and operational integrity.
• No long-term commitments are required unless otherwise agreed.

 Scope of Work

• Services are carried out at the location nominated by you and according to the job details provided at the time of booking.
• Adjustments to the original request (e.g. extra rooms, specific equipment needs, extended time) must be communicated in advance and may affect the final cost.
• Our team is professionally trained, respectful of your premises, and operates under clear conduct and safety guidelines.
• You are welcome to request the same team member for regular visits, where possible.

Pricing and Payments

• Quotations are based on the description of the property and the scope of work at the time of enquiry.
• If the actual condition or requirements differ from what was described, revised charges may apply, and these will be disclosed before work begins.
• Full payment is due upon completion of the service unless alternative arrangements are confirmed in writing.
• We accept payments via EFT, cash, and major credit/debit cards. A small surcharge may apply for credit card use.

 Insurance and Service Assurance

• All services are covered by public liability insurance for property damage.
• We aim to deliver high-quality results on every visit. If there is a concern with the service, we ask that you notify us within 2 days so that we can assess and, if necessary, return to resolve the issue.
• Our guarantee does not cover:
  • Issues resulting from non-compliance with aftercare or safety instructions.
  • Situations involving permanent stains or pre-existing damage.

 Service Access and Site Conditions

• It is the client’s responsibility to ensure access to the property at the scheduled time.
• This includes ensuring availability of water, power, safe entry, and removal of obstacles where applicable.
• If the property is not accessible or conditions prevent completion of the service, a rescheduling fee or cancellation charge may apply.
• While every effort is made to complete the service as requested, GCM Group is not liable for any inconvenience, cost, or loss resulting from delays due to client inaction, environmental conditions, or force majeure.

Changes and Cancellations

• We understand that plans can change. Please provide at least 24 hours’ notice for cancellations or rescheduling.
• Short-notice cancellations may incur a fee, particularly if a team has already been dispatched.